SX20 use touch panel and remote control at the same time

[LuLe]

Dear all,

I want to use the touch panel and the remote control at the same time on an SX20. As far as I found out this should be possible with the following setting on the codec:

• Experimental SystemUnit MenuType: Interactive

Unfortunately I can´t find that setting - here a screenshot what I can find if I search for Experimental.

In general we use the normal Cisco touch panel - but at the moment I am testing some things with the remote control and for me it is not possible to use the remote control. I removed the touch panel - restarted the system and the codec tells me pick up your remote control - but it does not recognize the remote control. 

Thank you for your help.

Best regards,
Luise

[Justin Ferello · Accepted solution]

Luise,

You cannot use the remote control and the Touch at the same time.

What version of software are you running on the codec?  What version remote do you have?

[LuLe]

Dear Justin,

what a pity that both is not working.

We use TRC6 and CE9.2.1 or CE9.2.3 - with both I had the problem that the TRC6 was not recognized after I had connected the cisco touch panel. What are the exact steps to get the TRC running again?
Is it enough if I disconnect the touch panel from network or must I remove it on the peripherals section on the codec and then try to use the remote control?

Best regards,
Luise

[Patrick Sparkman]

The remote control should work once you disconnect the Touch 10, though you may have to remove it from the peripherals page of the web interface, and/or restart the endpoint. In the past, simply disconnecting the Touch 10 was enough.

[LuLe]

Dear Patrick,

unfortunately there is no way that we get it running again - only getting back to 9.1.x release. Do you know if there is a setting on the codec which can prevent the usage of remote control? Or a setting on the CUCM?

we disconnected it - did not work

we removed it from peripherals on the codec - did not work

we restarted - did not work

we shut down / started up - did not work

BR,
Luise

PS: I opened for that issue a second discussion on the community:
https://supportforums.cisco.com/t5/telepresence/trc6-not-working-on-sx20-with-9-2-x/td-p/3348988