01-26-2022 06:28 PM
I have some SX80 Codecs at my facility and I am trying to upgrade them to the latest CEOS or at least the most recent I can upgrade too. The codec had version CE9.8.x and I've been trying to upgrade to the CE9.15.x version and ever upgrade has failed. In the attempts to upgrade I accidentally didn't downgrade after the upgrade failed and tried to upgrade again to another version and now I can't downgrade back to CE.9.8.x as the Cisco software central doesn't have the the CEOS available. The device constantly goes into maintenance mode upon trying to upgrade to any of the current CEOS besides the TC7.3.21.
So the question or questions are
1) Is their a place I can get earlier version of the CEOS that are no longer available on Cisco?
2) Can the Cisco SX80 codec not be upgraded to the CE9.15.x?
01-29-2022 11:21 PM
You can reach out to TAC to get access to files that are no longer available to download on cisco.com. From what I know you should be able to upgrade that device model. Your not sharing what error you get, so it is not that easy to give you any specific information, but I’m going to venture on a guess that you get file is to large error. If so this document should help you.
01-30-2022 03:33 PM
02-02-2022 11:14 AM
So you are attempting to upgrade to CE184.108.40.206
I would recommend installing :
I've had issues in the past when trying to jump to a newer update from a older version with out install one in between. Try installing one of the version indicated before the newer version. Hopefully it works.
02-03-2022 06:32 PM
For access to any older software releases that are not on the downloads web site (due to them being removed because of their age, or security vulnerabilities causing them to be deferred), you should contact the Cisco TAC or your local Cisco Account Team.
The SX80 can be upgraded to CE9.15.x, but cannot be upgraded to CE10.x/RoomOS10.x or the new RoomOS11.x
If your upgrade keeps failing and putting you in Maintenance mode, there are usually only a few causes of this:
11-29-2022 09:02 AM
For mine, 9.12.5, 9.13.3 & 9.14.7 all loaded without problems. I could not get any 9.15.x to load without going into maintenance mode. Eventually, observed the system date was old and on one that I could upgrade I was using the Network (Lan) port 1, vice (touch 10) port 2. I connected the system to external getting the date/time updated, and used Network interface to get the 9.15.x to install.
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