TC Console not working with SX80

[petfjerm]

Hi,

Having issues with TC Console and Cisco SX 80. Can connect to the codec, but when I'm trying to sync or apply the layout, I get an error msg saying 'Unable to upload startup script: 401'. Tried from different computers. And yes, XMLAPI mode is on. Any ideas?

TC Console version: 7.3.0

Software version: TC7.3.3

//Petter

[Wayne DeNardi]

Might be a dumb question - but have you checked that the username and password you are using is valid on the endpoint, and that the user account you are using has the "Admin" role?

[petfjerm]

Hi Wayne, and thanks for your reply.

The account is Admin. Just did some logging on the unit. and the msg is pretty clear. But dunno why. Will t-shoot some more.

User Admin(1004) about to execute command '/Video/Layout/LoadDb Type: Custom' from .

2019-04-23T09:05:25.877+02:00 LCR1 appl[1233]: 1417.74 APPL_Layout ERROR: Failed to build layout database: filepath error

//Petter

[Wayne DeNardi]

You could have a corrupted layout on the unit. Try removing everything that’s there then add it again.