Telepresence management suite provisioning extension setup error

[tunglethanh]

Dear Team Support Cisco

I'm Tung, IT from Sun Media Corp in Viet Nam

I'm Using BE 6000 and install TMSPE on BE6K

But when install, i have problem ( in file attach )

"Process must exit before requested information can be determined "

 i used TMS 14.4, TMSPE 1.2, Java 8.0 u20, SQL 2008, Windown sever 2008 r2

Can you help me now?

Thank you very much

[Jens Didriksen · Accepted solution]

Java 8 is not supported; you must use Java 7 update 51 (32-bit or 64-bit). 

See page 11 of the release notes: http://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/tmspe/release_note/Cisco-TMSPE-Release-Notes-1-2.pdf

/jens

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[tunglethanh]

Thank you Jens

I remove Java 8 and reinstall Java 7, so i finishes installing

Thank you very much.

[Jens Didriksen]

Good to hear :)

In that case, please mark this question as "answered" to assist other people with same or similar problem searching for a solution.

Thanks

/jens

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[tunglethanh]

Hi Jens

So i wan't to add user jabber ( for ipad, laptop ) to TMS. 

What i have to do?

I find guide but i don't understand

Thank you

[Jens Didriksen]

If you mean JabberVideo, which is now EOL/EOS and no longer available for iPads, see http://www.cisco.com/c/en/us/products/collaboration-endpoints/jabber-video-telepresence-movi/index.html, then you also need provisioning licences in TMS and VCS with provisioning licence key - if you mean Jabber (the UC client), then this uses CUCM and it does not use TMS.

See deployment and installation guide http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/10_5/CJAB_BK_D6497E98_00_deployment-installation-guide-ciscojabber.html.

So which one are you wanting to add users for?

/jens

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[tunglethanh]

Dear Mr Jens

I'm config TMS, CUCM, IM and P on BE6000 so i have some problem need your help

1. Call sx 10 to jabber on ipad and gainsay

I have SX 10, jabber set up on ipad

sx 10 used email: phonghop1@smedia.vn

Jabber on ipad used email: tunglt@smedia.vn and ID 4322

• If i used ipad call sx 10, is ok
• If i used sx 10 call ipad by ID 4322: it ok, i receive the calling ( file attach 1.jpg ). But used sx 10 call ipad by email tunglt@smedia.vn, i can't receive the calling, there is a error that sx 10 notice, but i can't listning E good.  ( file attach 2.jpg )

So if i want sx 10 call ipad by email, what i have to do?

2. Booking jabber from ipad with sx 10

I config TMS and TMSPE to booking meeting sx 10 with jabber from ipad but can not to  automatic call

3. notification email before meeting on TMS

i'm set up meeting after 3 days. So i want It was a daily reminder email or may be 1/2 day.

Thank for you help

[Jens Didriksen · Accepted solution]

I. Really not sure about this, sounds like a configuration issue, suggest you start a new thread just for that particular connection issue as that as got nothing to do with TMS etc, so it will have a better chance of someone seeing it who has more experience with CUCM than me. However, first place to look for clues would be in the CUCM call log.

2. You can only automate calls from SX10 to iPad, not to SX10 from iPad.

3. TMS will only send booking notifications when the booking is first created, changed or cancelled. It will not send daily reminders, to get that you need to add the event to your own calendar and configure nitrifications there.

/jens

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