TelePresence MX800 no luck making it operational

[DAVIDMARTINEZ4870]

We have a Cisco MX800 teleprescense and we had no luck on making it operational

not much support from Cisco or partners

what can we do?

P/N 68-100272-02

S/N FCZ1913S04Q

Thank you,

David Martinez

[jtreu]

It won’t register or ?

[kennseto@cisco.com]

Hey Dave, Unicast me in the Telepresence TAC - kennseto

[luisalva777]

What's the issue? Not registering, not booting? 

Luis A.

[saomoarelojie]

What is the version of CUCM and MX800?

[Monty Bassiouni · Accepted solution]

Hi David, can you provide more clarification please? Feel free to contact me directly at monty.bassiouni@insight.com

I have done many Mx800s in the past and might be able to help

[Wayne DeNardi]

Hi @DAVIDMARTINEZ4870, are you able to provide a better description of "no luck making it operatonal" - is it working at all, or are you having issues registering it with you call control platform, or something else?

If it's just the installation and getting it to power up, make sure you have followed all the steps in the Install Guide and double check all your cables are connected correctly.

PS I have almost moved your discussion to the TelePresence section of the Cisco Community where these devices are discussed at a more technical level than the CCP forum you posted in.