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Telepresence Server logs

Hello everyone,

 

recently, 

I have been notified by end users that some endpoints had something wrong It is said that they didn't work properly during video call. So I went to the logs of my telepresence server and I noticed the following:

due to the delay and packet loss, I think that there are something wrong with the wan link, but when I go to the WAN monitor I didn't see any congestion.


what could be the matter?

Best regards,

Wilian.

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