Telepresence SX10 Quickset - Functionality of Built-in Microphone with External Microphone

[Lucas Phelps]

On the Cisco SX10 Quickset unit, it can operate fine without an external microphone.  It has one built into the all-in-one unit.  However if the CTS-QSC20-MIC (External Microphone) is hooked up, does the built-in microphone continue to work as a second mic or does it get disabled?

Also, what part number for Software Updates would we purchase for the SX10.  We don't need hardware support at all, I just want major and minor firmware updates.

Thank you,

Lucas

[Oleksandr Yurchenko]

Hello Lucas

Several mics works together for Cisco C-Series and MXP-series endpoints .
I think for SX10 behaviour same.
SX10 Q&A writes: "The optional Table Microphone 20 can be used to improve audio pickup ".

CON-ECDN-CTSSX10.  This service includes hw and sw. I do not see a service cheaper than this service.

br Oleksandr

[Lucas Phelps]

Thanks for the quick responses guys.

Follow-up question:  I hear that the SX10 product is now replaced with an SX10N which essentially is identical expect that the Quickset has something built-in now to emit the Intelligent Proximity 'pairing' frequency without the need to use external speakers to generate the sound.

Is the CON-ECDN-CTSSX10 still the right part number for the cheap SmartNet?  My vendor quoted a CON-ECDNCTSSX1NK part number.  Curious what the difference might be?

[Magnus Ohm]

The Microphone will continue to work as a second mic.

/Magnus