Is there a good document to use to troubleshoot a TMS that doesn't get status back from tms checker on cisco. We have over 350 endpoints and getting release keys is critical to doing upgrades. Our TMS is definately (verified with cisco) under SmartNet.
thanks for the reply - TMS is 13.2.2 on MS Windows server 2008R2 64bit. The endpoints are all under valid smartnet running version 5 to 7 (we are upgrading all to version 7.x now and that is what we need the release keys for). The link has the same behavior with old or new.
I will reinstall the new and also do a firewall check see if we can make headway. If you know of the behavior shown in the log excerpt was hoping to get a direction to look.