09-25-2013 02:23 AM - edited 03-18-2019 01:51 AM
We have a strange observation with our TMS 14.
We could see conference activity logs in the Conference Control Logs, even for conferences that are deleted.
Conference1: Test1
Start Time: 6/4/2013 02:00PM
End Time: 6/4/2013 03:00PM
Status: Deleted
Dialin Number: 8778120
6/3/2013 9:15:26 PM BAPI Conference Created
6/3/2013 9:16:03 PM BAPI Conference Deleted
6/4/2013 2:46:17 PM network service network service MCU1 Call Connected: 123456789
6/4/2013 2:46:17 PM network service network service MCU1 Call Connected: 234567891
6/4/2013 2:46:17 PM network service network service MCU1 Call Connected: 634567891
6/4/2013 2:50:00 PM network service network service Display 10 minute message left of conference
6/4/2013 2:55:00 PM network service network service Your meeting was not automatically extended because no meeting participants are connected
6/4/2013 2:55:00 PM network service network service Display 5 minute message left of conference
6/4/2013 2:55:00 PM network service network service Conference ends in five minutes
6/4/2013 2:59:00 PM network service network service Display 1 minute message left of conference
When we further checked, we found something weird here.
The call connected logs seen on this conference actually belong to a conference Test2 that was active from 02:00 PM to 04:00PM on the same day with same dialin Number 8778120
Conference1: Test2
Start Time: 6/4/2013 02:00PM
End Time: 6/4/2013 04:00PM
Status: Finished
Dialin Number: 8778120
6/3/2013 9:16:59 PM BAPI Conference Created
6/4/2013 1:55:00 PM network service network service Display 4 minute message
6/4/2013 1:59:00 PM network service network service Display 1 minute message
6/4/2013 2:00:00 PM network service network service Conference Started
6/4/2013 2:00:00 PM network service network service Non-secure conference. Original value of the setting was 'if possible' and not all participants support encryption
6/4/2013 2:00:06 PM network service network service MCU1 Meeting allocated on port: 3
6/4/2013 2:00:36 PM network service network service MCU1 Call Connected: 123456789
6/4/2013 2:05:20 PM network service network service MCU1 Call Connected: 234567891
6/4/2013 2:07:44 PM network service network service MCU1 Critical packet loss reported for participant: Conferenceroom1
6/4/2013 2:10:08 PM network service network service MCU1 Call Connected: 345678912
6/4/2013 2:14:55 PM network service network service MCU1 Duo video opened. Source: Conferenceroom3
6/4/2013 2:26:52 PM network service network service MCU1 Critical packet loss reported for participant: Conferenceroom1
6/4/2013 2:28:38 PM network service network service MCU1 Critical packet loss reported for participant: Conferenceroom1
6/4/2013 2:28:38 PM network service network service MCU1 Critical packet loss reported for participant: Conferenceroom2
6/4/2013 2:30:22 PM network service network service MCU1 Critical packet loss reported for participant: Conferenceroom1
6/4/2013 2:33:53 PM network service network service MCU1 Critical packet loss reported for participant: Conferenceroom1
6/4/2013 2:37:24 PM network service network service MCU1 Critical packet loss reported for participant: Conferenceroom1
6/4/2013 2:38:35 PM network service network service MCU1 Critical packet loss reported for participant: Conferenceroom1
6/4/2013 2:45:02 PM network service network service MCU1 Critical packet loss reported for participant: Conferenceroom1
6/4/2013 2:47:43 PM network service network service MCU1 Call Connected: 123456789
6/4/2013 2:47:43 PM network service network service MCU1 Call Connected: 234567891
6/4/2013 2:47:43 PM network service network service MCU1 Call Connected: 345678912
6/4/2013 2:48:54 PM network service network service MCU1 Critical packet loss reported for participant: Conferenceroom1
6/4/2013 2:56:03 PM network service network service MCU1 Critical packet loss reported for participant: Conferenceroom1
6/4/2013 3:14:42 PM network service network service MCU1 Duo video closed. Source: Conferenceroom3
6/4/2013 3:14:42 PM network service network service MCU1 Critical packet loss reported for participant: Conferenceroom3
6/4/2013 3:32:49 PM network service network service MCU1 Critical packet loss reported for participant: Conferenceroom1
6/4/2013 3:33:59 PM network service network service MCU1 Critical packet loss reported for participant: Conferenceroom1
6/4/2013 3:48:58 PM network service network service MCU1 Critical packet loss reported for participant: Conferenceroom1
6/4/2013 3:50:00 PM network service network service Display 10 minute message left of conference
6/4/2013 3:55:05 PM network service network service Resources unavailable to extend
6/4/2013 3:55:05 PM network service network service Display 4 minute message left of conference
6/4/2013 3:55:05 PM network service network service Conference ends in five minutes
6/4/2013 3:56:49 PM network service network service MCU1 Call disconnected: 234567891, Conferenceroom2. Normal, unspecified
6/4/2013 3:57:28 PM network service network service MCU1 Call Connected: 456789123
6/4/2013 3:57:46 PM network service network service MCU1 Call disconnected: 456789123, Conferenceroom4. Normal, unspecified
6/4/2013 3:57:46 PM network service network service MCU1 Critical packet loss reported for participant: Conferenceroom1
6/4/2013 3:58:22 PM network service network service MCU1 Critical packet loss reported for participant: Conferenceroom3
6/4/2013 3:59:00 PM network service network service Display 1 minute message left of conference
6/4/2013 3:59:58 PM network service network service MCU1 Meeting released on port 3
We tried validating the behavior for similar deleted conferences and see all of them have inherited the logs from other active conferences.
Regards
Rameez
09-25-2013 06:06 AM
What is the specific TMS version? Simply saying TMS 14 is too broad
09-25-2013 11:31 AM
Hi
It's TMS 14.1
09-26-2013 05:02 AM
Do you have possibly more than one TMS in the mix here? TMS Redundant setup?
And when you say the following:
We tried validating the behavior for similar deleted conferences and see all of them have inherited the logs from other active conferences.
Were the deleted conferences also using the same dial-in number as the active confs?
Have you configured your MCU appropriately in TMS wrt to numeric id base, i.e. go to MCU in the TMS and select Settings > Extended Settings?
10-10-2013 02:15 AM
Hi Dale,
yes, Logs are inherited by a deleted conference only if they find an active confernece in their time frame with the same numeric id.
MCU Numeric id configurations are configured properly, enough numbers as required by port capacity is configured.
10-11-2013 02:41 AM
Hi,
I am unable to reproduce the problem (testing with the latest TMS code).
Could you give step by step details about what you do to trigger the problem?
Regards,
Kjetil
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