TMS SOFTWARE MANAGER UPLOAD ISSUE 15.9.0 VERSION

[Chet Cronin]

Running TMS 15.9.0 on windows 2016 VM. 

Having issue uploading cop.sgn file. 

Example:  Executed upload of cmterms53300ce9_4_2-870837998d8.k3.cop.sgn. 

Result of upload using the "Upload New Software" option as indicated by CISCO. 

Result: 

File Name: cmterm-s53300ce9_4_2-870837998d8.k3.cop.sgn    Target: Unknown     Version: Unknown

File Name: halleyce9_8_0-be9359915d0.pkg    Target: Unknown    Version: Unknown

File Name: moodyce9_8_0-be9359915d0.pkg    Target: Unknown    Version: Unknown

File Name: pyramidce9_8_0-be9359915d0.pkg   Target: Unknown   Version: Unknown

File Name: s53300ce9_8_0-be9359915d0.loads.sgn  Target: Unknown  Version: Unknown

File Name: s53300c39_8_0be9359915d0.loads   Target: Cisco TelePresence Endpoint   Version: CE9.8.0

Any ideas are appreciated. 

[Wayne DeNardi]

That looks correct to me.  What is your issue?

[Chet Cronin]

For every cop.sgn file uploaded will result in multiple .pkg files ???  Awful strange. 

When I upload a pkg file I only see one successful .pkg file.  Now uploading different .cop.sgn files I need to see multiple .pkg files and .loads files for each .cop.sgn file >>>>   

????

[Wayne DeNardi · Accepted solution]

Not strange at all.  It's perfectly normal.  Consider it like a ZIP file - it's a container that can contain many different files.

This is especially true for the newer devices where there are multiple firmware components for the codecs themselves, as well as for the different cameras that may be connected.  (ie, a Roomkit Plus needs firmware for the room kit, then also for the camera which may be connected, which may be a Precision60, or a QUadcam(.

For the newer systems you will use the .loads file to upgrade them (which will send the relevant software for all the components to the endpoint rather than just the .pkg file by itself like you would have done for the older devices.

This is all discussed in the TMS Admin Guide.