TMS Ticket History

mchleffler · ‎07-21-2022

Hi Everyone,

I've had several critical & major ticket alerts for codecs that have disappeared overnight. Is there a way to find out why they disappeared or a history of tickets in TMS that I can look at? Thank you.

Wayne DeNardi · ‎07-25-2022

From within TMS, go to the Reporting menu, then select System > Ticket Log

Wayne

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mchleffler · ‎07-25-2022

Hi Wayne,

Is there a way to figure out more details for a past ticket then what the ticket log gives? I'm trying to figure out why an authentication error was fixed when my team or I didn't implement the suggested fix from Cisco. Thanks for your help!!