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TMSAgentService could not be started after installation done

lianzhao
Cisco Employee
Cisco Employee

Hi, All

Just finished TMS installation on an Windows 2003 VM, I'm trying to enable Cisco TMS Agent by Administrative Tools > Configuration > General Settings, but after enable that, the TMS Agent Diagnostics shown "Unable to connect to remote server", so I checked the TMSAgentService in Windows services, I found it's not started, and could not be started even I manually start the service.

There isn't any other configurations on the TMS yet, it just finished the intial installation.

16 Replies 16

Hey

I had a quick glance in logs provided and seems there is few issues there:

Application

 

   

      Warning

     

      The description for Event ID '-2147482628' in Source 'ASP.NET 4.0.30319.0' cannot be found.  The local computer may not have the necessary registry information or message DLL files to display the message, or you may not have permission to access them.  The following information is part of the event:

      ASP.NET 4.0.30319.0

Result Code:  68 (ÌõÄ¿ÒÑ´æÔÚ)

Additional Information:  The entry dc=provisioning cannot be added because an entry with that name already exists

When you uninstalling TMS you should remove OpenDS as well. So now I would do following:

Uninstall tms management suite (control panel, add remove programs) and restart pc

 
Uninstall opends C:\Program Files\TANDBERG\TMS\Provisioning\OpenDS-2.0 
-uninstall.bat
-select all folders to remove
Manually delete folder C:\Program Files\TANDBERG\TMS\Provisioning\OpenDS-2.0
Install tms again.

Please try those steps. On side notes I would stick to Magnus recommendation and move to TMSPE, so you will not have to deal with issues like that

Cheers

Rafal

Hi, Rafal

Actually the TMS is built from an fresh windows 2003, instead of uninstall action and install again, so I really don't know what's problem there.

And I do ack you ideal of go TMSPE idea, but the issue I faced is really strange, I did installed .net framework 4.0 before TMS installation, why the log show up the .net is not found?

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