cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1754
Views
0
Helpful
2
Replies

Unable to do factory reset SX20

Hi,

I have connected display monitor (HDMI) and LAN cable. Once it started I am seeing the caption "Not Registered" on the display monitor and not able to find the IP Address.  Is there a way to find the IP Address? Also I am trying to do factory reset using below approach but after shutting down SX20 when I press and hold the power button for 10 seconds it does not start blinking and not able to do factory reset. I do not have remote control so please suggest any other option if there is any or let me know if I am missing anything here.

"Turning off SX20, then hold the power button for 10 seconds until it starts blinking. Then press the power button twice. SX20 should factory reset  and restart automatically."

Thanks.

2 Replies 2

Magnus Ohm
Cisco Employee
Cisco Employee

Sounds like a known issue:

See https://supportforums.cisco.com/discussion/13092416/sx20-codec-reset

/Magnus

Thanks. I had some issue with the network LAN port. It is working now.