Unable to login through MRA expressway

[Remon Adel]

Dear ,
I have MRA solution
1-Exp-C 8.10
2-EXP-E 8.10 (one port configuired with nated IP )
3-WatchGaurd (configuired with reflection nat)

UC traversal zone is active between EXP-C and EXP-E and added CUCM, IMP to EXP-C.
we have one internal domain and other external and two domain have been configired on EXP-C
when we try to login from outside this error appeared to us

2017-08-23T13:26:57.133+00:00	traffic_server[21538]: Event="Sending HTTP error response" Status="403" Reason="Forbidden" Dst-ip="105.46.141.101" Dst-port="53919" UTCTime="2017-08-23 13:26:57,133"
2017-08-23T13:26:57.133+00:00	traffic_server[21538]: Event="get_edge_sso" Detail="Access denied" Reason="MRA not supported" Domain="doubleclick.co.tz" Src-ip="105.46.141.101" Src-port="53919" UTCTime="2017-08-23 13:26:57,132"
2017-08-23T13:26:56.862+00:00	traffic_server[21538]: Event="Sending HTTP error response" Status="403" Reason="Forbidden" Dst-ip="105.46.141.101" Dst-port="53919" UTCTime="2017-08-23 13:26:56,862"
2017-08-23T13:26:56.862+00:00	traffic_server[21538]: Event="get_edge_sso" Detail="Access denied" Reason="MRA not supported" Domain="doubleclick.co.tz" Src-ip="105.46.141.101" Src-port="53919" UTCTime="2017-08-23 13:26:56,861"

[a.farhangmehr]

hi, i have MRA ver 12.7.1. and CUCM&IM 12.5 and have same issue ,i can not find the  Configuration/Unified Communications/MRA Access control    would you please help me .

[Leonardo Santana]

Hi,

Try to use the Collaboration Solutions Analyzer, there is a Log Analysis that might help you guys.

https://cway.cisco.com/csa