vcs and polycom realpresence desktop

[dayips619]

i am testing polycom realpresence desktop with the enpoints registered to a VCS control 5.1 using h323 calls

if i use a room codec (tandberg/cisco/polycom) or an old Polycom PVX software it works when i dial

XXXXXXX@Y.Y.Y.Y

when i use that same dial string using realpresence desktop it fails.

the search history on VCS for successful calls has

alias(1)

       type:h323id

       value:XXXXXXX@Y.Y.Y.Y

with failed realpresence desktop

alias (1)

     type:url

     value:h323:XXXXXXX@Y.Y.Y.Y

i tried setting up a transform

prefix

string:h323:

strip

but no luck....

any ideas. 

thank you.

[marekjp2450]

Cisco very own E20 endpoint sends SIP URIs with sip: token included, so the calls fail. I see you have h323: token in the alias. If you go to search history you will see that VCS drops such URIs right away, without even trying to apply transforms I do not think the problem can be fixed on the VCS. At least not up to the version 6.1.

I just posted my problem with E20 and then noticed your message. Let's see if we can get advice from the gurus...

[Arun Thakran]

Hi 

I know its been very long but were you able to get a solution for this issue from Cisco. Please share the resolution.

Thanks