10-08-2019 01:07 AM
Hi
since yesterday I have faced error in the MCU and I cannot make external video calls and I cannot make a internal video call by MCU ( 10.51.1.253 ) and appears the below error in the MCU
the VCS-C IP Address is : 10.51.1.250
MCU Version is
Model | Cisco TelePresence MCU 4520 |
Serial number | SM000F05 |
Software version | 4.3(2.18) |
Build | 6.18(2.18) |
Uptime | 21 hours, 59 minutes, 31 seconds |
Host name | KOC-MCU |
IP address | 10.51.1.253 |
CPU load | 0.3% |
Media processing load | 0% (video-0%, audio-0%) |
206 | 13:16:40.029 | WEB_PAGES | Info | new administrator login for "admin" from 10.10.8.198 |
207 | 13:16:52.489 | CONFERENCE | Warning | Need to wait for DSPs before creating participant |
208 | 13:16:58.766 | NETWORK | Error | Connect failed with errno 60 |
209 | 13:16:58.767 | FEEDBACK_NOTIFIERS | Warning | Notifier (index: 1) unable to connect to 10.51.1.252:80 for sending event notification |
210 | 13:18:13.814 | NETWORK | Error | Connect failed with errno 60 |
211 | 13:18:13.814 | FEEDBACK_NOTIFIERS | Warning | Notifier (index: 1) unable to connect to 10.51.1.252:80 for sending event notification |
212 | 13:19:28.862 | NETWORK | Error | Connect failed with errno 60 |
213 | 13:19:28.862 | FEEDBACK_NOTIFIERS | Warning | Notifier (index: 1) unable to connect to 10.51.1.252:80 for sending event notification |
214 | 13:20:24.166 | SYSTEM | Info | mutex 0x37740A8 (&cdr_web_events_mutex) locked for 2.846s by /stripe/builduser/NLIJDPHA/art_release_6_18/shared/web_interface/pages_cdr.cpp:2591 |
215 | 13:20:24.181 | HTTP | Info | generating "cdr_log.html" took 2.874s |
216 | 13:20:28.431 | NETWORK | Error | Connect failed with errno 60 |
217 | 13:20:28.431 | SIP | Warning | TCP Connection to 10.51.1.250:5060 failed (timeout) |
218 | 13:20:28.432 | NETWORK | Error | Connect failed with errno 60 |
219 | 13:20:28.432 | SIP | Warning | TCP Connection to 10.51.1.250:5060 failed (timeout) |
220 | 13:20:28.432 | NETWORK | Error | Connect failed with errno 60 |
221 | 13:20:28.432 | SIP | Warning | TCP Connection to 10.51.1.250:5060 failed (timeout) |
222 | 13:20:28.433 | NETWORK | Error | Connect failed with errno 60 |
223 | 13:20:28.433 | SIP | Warning | TCP Connection to 10.51.1.250:5060 failed (timeout) |
224 | 13:20:28.433 | NETWORK | Error | Connect failed with errno 60 |
225 | 13:20:28.434 | SIP | Warning | TCP Connection to 10.51.1.250:5060 failed (timeout) |
226 | 13:20:28.434 | NETWORK | Error | Connect failed with errno 60 |
227 | 13:20:28.434 | SIP | Warning | TCP Connection to 10.51.1.250:5060 failed (timeout) |
228 | 13:20:28.435 | SIP | Error | Failed to open TCP connection to address 10.51.1.250:5060 |
229 | 13:20:28.435 | SIP | Error | Registration failure due to network error |
230 | 13:20:28.436 | SIP | Error | Failed to open TCP connection to address 10.51.1.250:5060 |
231 | 13:20:28.436 | SIP | Error | Registration failure due to network error |
232 | 13:20:28.437 | SIP | Error | Failed to open TCP connection to address 10.51.1.250:5060 |
233 | 13:20:28.437 | SIP | Error | Registration failure due to network error |
234 | 13:20:28.437 | SIP | Error | Failed to open TCP connection to address 10.51.1.250:5060 |
235 | 13:20:28.437 | SIP | Error | Registration failure due to network error |
236 | 13:20:28.438 | SIP | Error | Failed to open TCP connection to address 10.51.1.250:5060 |
237 | 13:20:28.438 | SIP | Error | Registration failure due to network error |
238 | 13:20:28.438 | SIP | Error | Failed to open TCP connection to address 10.51.1.250:5060 |
239 | 13:20:28.439 | SIP | Error | Registration failure due to network error |
240 | 13:20:43.910 | NETWORK | Error | Connect failed with errno 60 |
241 | 13:20:43.910 | FEEDBACK_NOTIFIERS | Warning | Notifier (index: 1) unable to connect to 10.51.1.252:80 for sending event notification |
242 | 13:21:58.958 | NETWORK | Error | Connect failed with errno 60 |
243 | 13:21:58.958 | FEEDBACK_NOTIFIERS | Warning | Notifier (index: 1) unable to connect to 10.51.1.252:80 for sending event notification |
244 | 13:23:14.006 | NETWORK | Error | Connect failed with errno 60
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10-08-2019 04:02 AM
10-08-2019 09:26 PM
please any help and I need your help because there is no maintenance support for the servers ? your help is highly appreciated
10-09-2019 09:47 PM
there is no video conference experts to help me please … the external users cannot reach or call internal users and cannot make call through MCU … internally endpoint to endpoint is working fine but through MCU is not worked.
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