01-29-2014 01:41 AM - edited 03-18-2019 02:30 AM
Hello,
I've deployed 2 VCS Expressways in cluster with X8.1.
I've enabled debug mode for H.323 and SIP.
On both VCS's I see these errors when going in Status-> Logs:
Eventlog: Error: Cannot read the Event Log /mnt/harddisk/log/messages.5.
Configuration log: Error: Cannot read the Event Log /mnt/harddisk/log/tandberg_webconfig.log.0.
When I reset to Info for H.323 and SIP the errors remain.
Can this be corrected?
I've 2 VCS Controls on UCS with X8.1 and there I do not see these errors even if I enable debug for SIP and H.323.
rgds, Geert.
03-19-2014 05:51 AM
Hi There, I am also seeing the same issue on VCS appliance 8.1.
I was wondering if you managed to resolve this?
Thanks
04-18-2014 02:13 AM
Yes this is a known minor issue experienced in X8.1 onwards. It is a know issue under Cisco bug ID: CSCuo17523
Symptom:
After upgrading from X7.2.2 to X8.1, the Status > Logs > Configuration Log page showed an error message - Error: Cannot read the Event Log /mnt/harddisk /log/tandberg_webconfig.log.0
Conditions:
When upgrading from X7.2.x to X8.1.
Workaround:
Clear the alarm by deleting all of the webconfig.log files with 0 filesize.
/mnt/harddisk/log # ls -l tand*
-rw-r--r-- 1 root root 3003609 Mar 20 11:00 tandberg_webconfig.log
-rw-r--r-- 1 root root 0 Nov 4 2010 tandberg_webconfig.log.0
-rw-r--r-- 1 root root 0 Nov 4 2010 tandberg_webconfig.log.1
-rw-r--r-- 1 root root 0 Nov 4 2010 tandberg_webconfig.log.2
-rw-r--r-- 1 root root 0 Nov 4 2010 tandberg_webconfig.log.3
1/ rm /mnt/harddisk/log/tandberg_webconfig.*
2/ Reboot the server
I hope this helps.
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