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vcsc and vcse configuration problem.

hi i have an implimentation 1vcsc and 1vcse in dmz.

i configured  sip and h323 and both are active in traversal zone.

and i regisered 1 polycom end point to vcsc and 1 polycom end point to vcse.

but am not able to make a call between them. i tried both side.

please sugest me any thing i need to create links? or default link is sufficient to communicate between them.

Thanks

veera

5 Replies 5

Martin Koch
Advocate
Advocate

In short, all components need to properly talk to each other

* network / firewall

* basic config vcs

* config endpoints

* proper registations

* proper dialplan

* proper calls

* ...

There are many points where it can fail.

I would recomend to first check out:

http://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_VCS_Basic_Configuration_Control_with_Expressway_Deployment_Guide_X7-2.pdf

To see that the basics are done.

If that is in place tell us a bit more about the deployment, what you registered the systems with,

what you dialed, how your search registrations show up on the vcss, how the search / call histroty looks like

and so on, ...

Please remember to rate helpful responses and identify

Hi martin thanks for the quick respose,

i configured both the devices using the same dacument what you suggested in the link.

is it any thing i need to create any links in both the devices because in warning it is showing expected default links missing.

i tried ip and e164 number to dail the end point.

FYI.. if i register both the end points to vcsc or vcse i can make a call between them without any issue.

thanks.

veera.

Hi Martin.

I think there is a link problem between the devices(vcs) so that am not able to make a call. It is clearly showing in vcs warnings default link is missing.

Please suggest me how to add default link in vcs.

Thanks.

veera.

Hi Martin,

Below find the call and search details of the call which i initiated from the endpoint which is registred to vcsc.

s.s.s.s is the source ip

d.d.d.d is the destination ip


Displaying 2 searches for this Call Tag.plural

Search (13)

State: Completed

Found: True

Type: H323 (ARQ)

CallRouted: True

CallSerial Number: a67aa35e-d825-11e2-a35d-0010f315936c

Tag: a67aa566-d825-11e2-b763-0010f315936c

StartTime: 2013-06-18 20:14:59

Duration: 0

Source (1)

Authenticated: False

Aliases (1)

Alias (1)

Type: H323Id

Origin: Endpoint

Value: BDC2

Alias (2)

Type: E164

Origin: Endpoint

Value: 800201

Zone (1)

Name: LocalZone

Type: Local

Path (1)

Hop (1)

Address: s.s.s.s

Destination (1)

Alias (1)

Type: IPAddress

Origin: Unknown

Value: d.d.d.d

SubSearch (1)

Type: Transforms

Action: Not Transformed

ResultAlias (1)

Type: IPAddress

Origin: Unknown

Value: d.d.d.d

SubSearch (1)

Type: Admin Policy

Action: Proxy

ResultAlias (1)

Type: IPAddress

Origin: Unknown

Value: d.d.d.d

SubSearch (1)

Type: FindMe

Action: Proxy

ResultAlias (1)

Type: IPAddress

Origin: Unknown

Value: d.d.d.d

SubSearch (1)

Type: Search Rules

CallsToUnknownIPAddresses (1)

Mode: Direct

Found: True

Zone (1)

Name: DefaultZone

Type: Default

Protocol: H323

Found: True

Gatekeeper (1)

Address: d.d.d.d:1720

Alias (1)

Type: IPAddress

Origin: Unknown

Value:d.d.d.d

Search (14)

State: Completed

Found: False

Reason: Destination not found

Type: H323 (Setup)

CallSerial Number: a67aa35e-d825-11e2-a35d-0010f315936c

Tag: a67aa566-d825-11e2-b763-0010f315936c

StartTime: 2013-06-18 20:14:59

Duration: 0.12

Source (1)

Authenticated: False

Aliases (1)

Alias (1)

Type: H323Id

Origin: Unknown

Value: BDC2

Alias (2)

Type: E164

Origin: Unknown

Value: 800201

Zone (1)

Name: LocalZone

Type: Local

Destination (1)

Alias (1)

Type: IPAddress

Origin: Unknown

Value:d.d.d.d

SubSearch (1)

Type: Transforms

Action: Not Transformed

ResultAlias (1)

Type: IPAddress

Origin: Unknown

Value:d.d.d.d

SubSearch (1)

Type: Admin Policy

Action: Proxy

ResultAlias (1)

Type: IPAddress

Origin: Unknown

Value:d.d.d.d

SubSearch (1)

Type: FindMe

Action: Proxy

ResultAlias (1)

Type: IPAddress

Origin: Unknown

Value: d.d.d.d

SubSearch (1)

Type: Search Rules

CallsToUnknownIPAddresses (1)

Mode: Direct

Found: True

Zone (1)

Name: DefaultZone

Type: Default

Protocol: H323

Found: False

Reason: Destination not found

Gatekeeper (1)

Address: d.d.d.d:1720

Alias (1)

Type: IPAddress

Origin: Unknown

Value: d.d.d.d

and

Call details You are here: Status Calls Calls Call details Call information

State Connection Failed

Start time 2013-06-18 20:14:59

Duration 0 seconds

Tag a67aa566-d825-11e2-b763-0010f315936c

Serial number a67aa35e-d825-11e2-a35d-0010f315936c

Bandwidth

Requested 384 kbps

Allocated 384 kbps

Leg 1

Bandwidth node Default Subzone

Source alias 1 BDC2 (H323Id)

Source alias 2 800201 (E164)

Target alias 1 d.d.d.d(IPAddress)

Protocol H323

Address s.s.s.s:3235

Encryption type None

Reason Called party not registered

Cause Subscriber absent

Additional cause Destination not found

Leg 2

Bandwidth node Default Zone

Target alias 1 d.d.d.d (IPAddress)

Protocol H323

Address vcse ip:1720

Encryption type None

Reason Called party not registered

Cause Subscriber absent

Additional cause Destination not found

Session 1

Status Failed

Media routed False

Call routed True

Participant 1 Leg 1

Participant 2 Leg 2

Bandwidth allocated 384 kbps

Bandwidth requested 384 kbps

Route


Thanks.

veera.

Please check how these endpoints are registred, and what registation options you have.

If I see it right you are trying to call an ip address? thats in general not what you want if you use a

vcs-c/e.

I think in theory e164 dialing should work with the deployment example from the guide, but I would check

out and implement proper uri dialing.

Anyhow, I did not notice a hit for a search rule towards the traversal zone, ...

Do you have a cisco partner who can help you? Sounds like an easy problem to fix if you sit and interact with the

systems and the config. Via the forum it can end up in endless discussions with a lot of time used, ...

Please remember to rate helpful responses and identify

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