Video Conference using SX 20 and Telepresence ISDn link Device

[vetrichelvham]

Hi,

I have one cisco SX 20 device and telepresence isdn link device. below said steps through i configured and paired the SX and telepresence device

Step: 1

configured static Ip add  through remote control.

Step: 2 

using static ip , I  login to SX 20 device using browser. (ip 10.1.1.2)

Step :3

Configuration--> peripherals --> manage isdn link -->click  searching--> click paired

Step 4

In ISDN link configuration-->  i entered isdn numbers in directory. afterwards it working fine.

Problem:

For testing purpose , we unpair the device and restart the SX 20. Afterwards we are unable to pair the telepresence device.

While click search button (NO DEVICES DETECTED) message is showing.

kindly share the solution on urgent basis. 

Thanks in advance.

Rgds

vetri

[Patrick Sparkman]

Have you tried to restart the ISDN Link?

You could attempt to manually pair the two, take a look at the ISDN Link API Guide pg 82.

Note: Your question would be better placed in the TelePresence section of the forums where these devices are more actively discussed.  You can move your question to the correct section by editing it and changing the categories at the bottom.

[vetrichelvham]

Hi ,

I restarted the ISDN link.

Thanks for your response..

-vetri

[Patrick Sparkman · Accepted solution]

Did restarting the ISDN Link resolve your issue?

[vetrichelvham]

Hi ,

No ... After reset the Telepresence equipment configuration  through console to pair the same again. 

This FYI

Thanks

-Vetri

[dpetrovi]

Hi Vetri,

Please move this post to Telepresence community. This community is for Cisco WebEx Meetings Server and Cisco Unified MeetingPlace products.

I hope this will help you get the answers faster.

Thank you.

-Dejan

[vetrichelvham]

Hi Dejan,

Thanks for valuabe response. Same has been moved to subjected TAB.

-vetri