Webex Room Kit Plus and bad quality image on Tandberg MPS200 MCU

[Vadim Derman]

The customer have old MCU server Tabndberg MPS200 with latest on current day firmware. This MCU can work with maximum 4CIF resolution. When he start the meeting, Room Kit send to MCU the 4CIF resolution but MCU send to Room Kit only the CIF resolution. And the image on Room Kit is awful.

I understand that the MPS200 is EOL and maybe some troubles with new endpoints, but customer planned upgrade MCU only in the next year. Now he want to see the image with must better quality :) and we don't know how to help him.

We had the same trouble with SX80, but we installed the oldest firmware (7 version) and resolved it. The Room Kit suppot only CE9 firmware. 

[JJ77]

On MPS200, Under video mode-Do you have it set to Continuous presence mode ?

Automatic Continuous Presence (CP) Resolution Switching
Voice Switched Mode
In Voice Switched mode or when someone has the floor the TANDBERG MPS will send the same format as the one received if all sites
are capable of receiving it.
If one of the sites cannot receive the preferred video format (or if a
site asks for a video format not supported by the MCU), the MCU
will fallback according to the following table:
Voice Switched Mode
Preferred Video Format         Fallback Video Format
XGA                                       SVGA
SVGA                                     VGA
VGA                                       4CIF
4SIF                                       4CIF
4CIF                                       H.263 CIF
H.264 SIF H.264 CIF
H.264 CIF H.263 CIF
H.263 SIF H.263 CIF
H.263 CIF H.261 CIF
H.261 CIF H.263 QCIF
H.263 QCIF H.261 QCIF