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1 Minute Delay Calling WebEx CMR from CUCM Endpoint via Expressway-E

jeffkelso
Level 1
Level 1
I have recently completed the Collaboration Edge deployment for my CUCM 11.0 environment.  I have a DX-80 registered with CUCM and it can place and receive SIP and H323 calls from the internet successfully.  I can also use the Cisco WebEx "Call my Room" option to place calls to the DX-80's URI.  This works perfectly with no delay.  The issue occurs when I try to call my room via <alias>@cmr-us.webex.com.  The call takes around 55 seconds to establish.  Once the call connects, everything works as it should.  I see in my logs that it attempts TLS 4 times before it eventually connects successfully with TLS on the 5th try.  I'm attaching a redacted screenshot of my Expressway-E logs.  I am using a public certificate on the Expressway which includes the SRV target hostname for SIP traffic to my domain name.  Any assistance would be greatly appreciated.
Jeff

1 Reply 1

jeffkelso
Level 1
Level 1

I had failed to open port 5061 outbound on my firewall.  5061 is required for SIP with TLS.