check support coverage of virtual vcs using the coverage tool

[John Graves]

Hi, I'm trying to check support coverage of a clients virtual vcs using the coverage tool - https://cway.cisco.com/sncheck/, however it doesn't recognize the serial number, also tried different virtual VCS and it doesn't find them, as they were migrated do you think i need to original HW serial or is there another to check coverage for these server?

[Patrick Sparkman]

Check the device coverage for the PAK associated to the licenses of virtual VCS. When you claimed the PAK and provided the VCS serial number, it doesn’t automatically update the PAK that is listed in support contract to be the serial number which is why the lookup is failing.