CTS 500-32 unable to retrieve the boot image

[murali87ece]

Hello,

I'm getting error on CTS 500-32 phone display as "unable to retrieve the boot image". Below is the phone load name configured on CUCM

CTS.1-9-2-19R-K9.P1

Please let me know how to resolve it.

Regards,

Murali

[Terry Cheema]

Did you upload the Codec COP file on the CUCM? To verify go to server CLI and run the below command:

file list tftp CTS*
 

it should show you the load, if it does not then go to below link and follow instructions to install cop files on to CUCM (makes sure you do it on all the servers in the cluster)

http://www.cisco.com/c/en/us/td/docs/telepresence/cucm_cts/cucm_cts_admin_book/guide/cucm_cts_admin/cucm_cts_admin_config.html#92115

If you already did install - restart the TFTP services on CUCM.

-Terry