TelePresence and Video Infrastructure

Hello,I have an SX20 and i don't know what is the correct serial number to register it with a Cisco contract mantenance.In the box different numbers are available.CTS-QSC20-MIC----------- S/N 120........CTS-RMT-TRC5------------ S/N F1A........CTS-PHD...

Hi to all I have checked this issue but still i cant upgrade the codec https://supportforums.cisco.com/discussion/11805501/cts-1300-software-not-upgrading-16 What i have done so far: 1) Downloaded the cmterm-CTS.1-10-8-1-2R-K9.P1.cop.sgn from cisco2)...

hallo alli tend to see an E164 number & alias names on my mcu and was wondering if i configure these credentials to the video kits and register the mcu to the VCSc this should allow for multisite functionality and call management from the MCU?  

Hello,Im trying to make a video call from my Jabber (Windows and iPad versions) to a room in a Huawei MCU (VP8650)..Audio is OK, but i want videoI did a packet capture at CUCM and as you can check in the attached files, there is no video codec negoti...

HiDo we have any document which have the details about the different accessories like cables used to connect camera and codec with the default length and presentation cable connect from Codec to the PC and the default length etc.

One of our client is looking for mic extension for SX80 system, normally we have 6m mic along with SX but they need 100feet( approx. 34meter), any one of you has faced this query before? kindly let me know if there is any Cisco cable extension availa...

Have a couple of codec's in the lab here that will work sometimes, and sometimes won't. They're running the latest 7.3.0 code and registering to CUCM 10.5.1SU1.  I've tried factory resetting them and get the same result.  I've manually configured the...

I had a dead camera for a SX20 so i RMA'd the camera but the new camera constantly wants to download a software upgrade and reboot.  This has been going on for more than 5 hours.

Forum,What is the latest API for the MSE8000 Supervisor 8050?  API 2.8 is the latest I could find.  Does anyone have later API than that version?  And if so, where to get this documentation from.  Please advise.

I have a Cisco DPC3939 provided by my ISP. Using a Polycom vvx series video phone that is negotiating g722 for the audio and h.264 for the video I can get video to establish but there is no audio. If the video is disabled I have bidirectional audio. ...