Expressway-C - IM & Presence error XMPP router: Inactive

[salih.dogan]

Hello,

I added  IM & Presence to Exp-C. But I have error like " Configured but with errors XMPP router: Inactive".

Traversal zones seem active too.

I did all solution on this document too:  http://www.cisco.com/c/en/us/support/docs/unified-communications/expressway/118798-technote-cucm-00.pdf

But I didn't fix error. I need help.

[Jaime Valencia]

Are you sure all your services are running in IM&P??

[salih.dogan]

Yes, services were running.

[Jonathan Unger · Accepted solution]

Can you please confirm the following in addition to Jamie's point?

On the Expressway Control:

1. Configuration > Domains:
1. Select your domain
2. Verify that "IM and Presence Service" is enabled
2. Configuration > Unified Communications > IM and Presence Service nodes:
1. Select your IM&P Publisher from the list
2. Verify the status of TLS verify mode (if you have your IM&P server signed by a CA that your expressway trusts, select ON. If not, select OFF)
3. Are you using the "Unified Communications Traversal" zone type between your EXP-C and EXP-E or the "Traversal client" type?

Other:

4. What version of IM&P and Expressway are you running?

5. Does Jabber work for internal users?

6. Have you tried restarting the expressway control?

[salih.dogan]

Thanks. I fixed problem. I checked first three steps and Jabber was working in local network. I rebooted Exp-C and no more problem.

[Jonathan Unger]

Thank you for following up with the solution!

[Rui Niu]

hi guys!

I got the same problem.After i checked my config, I can' t fix this after i restart the control.My expressway -c&e is X8.7 and cucm&imp is 10.5.

Is that going to be a problem?

If you can check my config and help me out,please let me know.I will snap my config.

THX.

[Jonathan Unger]

Hi There,

Can you confirm if you are experiencing the exact same issue as the original poster?

On the Unified Communications status page of the EXP-C (Status > Unified Communications) are you seeing errors? If so can you please post a screenshot?

[Rui Niu]

Here

[Jonathan Unger]

Have you completed all of the configuration items noted in the MRA via Expressway deployment guide?

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-7/Mobile-Remote-Access-via-Expressway-Deployment-Guide-X8-7.pdf 


I can also see that there are several alarms active in the top right hand corner of your screenshot. You may want to check on those as well.

[Rui Niu]

Hi, sorry for the delay of reply. I have solved the problem. I have a misunderstanding of the NAT config.When I configered the NAT of the EXC, everything done.

THX a lot.