how to get logs

[frank.melillo]

Hi,  kinda new at this, how do I get the logs on the end point of a dropped TP conference

[dpetrovi]

Hi Frank,

Please, move this post to Telepresence community to get TP experts to respond. This community is for Cisco WebEx Meetings Server and Cisco Unified MeetingPlace products.

I hope this will help you.

-Dejan

[Patrick Sparkman]

What type of endpoint do you have, and software version?

If it's a C/EX/MX/SX Series, then you can find the logs using the web interface of the codec.  Navigate to: Diagnostics > Log Files.

The troubleshooting-ex-series-mx-series-sx-and-c-series-codecs document starting on pg 9, goes over what each log file contains.