Need IR remote solution for SX / MX series codecs

[Clyde.Blackwell]

We will soon be forced to move from the C series codecs (end of life notification) to SX and/or MX series integrator codecs however, it appears Cisco has removed the IR remote capability from both the SX and MX series.

Does Cisco have a workaround to this oversight?

[mspannla]

I am sorryto tell you but I guess you are in the wrong forum. This is a forum for CISCO-ServiceGrid - an ITSM-Solution.

Probably the colleagues in the following form can help you:

https://supportforums.cisco.com/community/5886/telepresence

[rosaho]

This discussion has been reposted from Cisco ServiceGrid to the TelePresence community.

[Patrick Sparkman]

Cisco stopped providing remote controls for the newer systems in favor of the Touch 10, the only SX codecs that are capable of coming with a remote are the SX10 and SX20, all others must rely on the Touch 10 for user control.