08-29-2013 02:56 AM - edited 03-18-2019 01:43 AM
Hello everybody
We encounter difficulties to connect our two telepresence equipment SX20, one of which has a bridge. When calling one SX20 from the other one, once the connection is established, the message "no incoming video" appears on the screen. How to solve this problem?
Also, we wish to call the SX20 from video jabber accounts from computers and vice versa . How can we do that ?
Currently, we only connect the two SX20.
This is the deployment we want to have.
Thank you in advance
Solved! Go to Solution.
10-02-2013 05:59 AM
how come I downloaded it without the settings? is it common?
Thanks
10-02-2013 09:41 AM
Hi,
Try this:
Open Windows's registry editor and go to HKEY_CURRENT_USER\Software\Cisco\JabberVideo. Locate the key FORCEDHIDEADVANCEDLOGIN and set it to 0 or 1, not sure. Or try to delete it.
Now you should be able to manually define server address and domain.
Regards
Paulo Souza
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10-03-2013 02:13 AM
thank you Paulo,
I changed my settings and used the one you give me.
when i make call, i don't have connexion and i have the message " the call is disconnected"
Here is my settings now:
10-03-2013 09:56 AM
Hi,
Which endpoint are you trying to call? Your internal SX20? How are you dialling?
Regards
Paulo Souza
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10-04-2013 02:21 AM
hello Paulo,
I am trying to call my internal SX20 from my windows computer and vice versa.
From the sx20 i dial my jabber video email: blablabla@jabber.com
from the computer I dial my SIP URI
Thank you again
12-14-2017 05:29 PM
12-14-2017 10:13 PM
12-15-2017 04:53 PM
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