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TMS 15.5- ProbeURL and End-UserLogin

maqsood ahmed
Level 1
Level 1

Well folks  !  i have some issue with  TMS 15.5 !

1.  TMSProbleUrl  Service is NOT running in primary server !  there is NO  service by this name under services panel !  i could not figure out  where is this service , also the same service is NOT available at all in  Secondary TMS server.

2. End user login:  even though i can import groups from AD into TMS , ldap is connected . there are  user's in the imported group ,,,but  end users cannot login ,, it prompt the  username/password  pop-up window from the client pc,,,but could not authenticate ,,after 3 failure ,,,it show  401--unauthorized error...   after searching thru some forums ,,,there seems to be an issue with   IIS  permissions for virtual directories,,, but  what permission and for who .....  
could anybody guide me to it !
6 Replies 6

A quick way to fix IIS permissions can be to re-install TMS on the server that isn't working properly - this usually repairs the IIS permissions and sets them back to what they should be.

Wayne
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Wayne

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Well, your answer was partially correct ,, i did re-install the  TMS ,, this prompted me to  dis-join the re-join the domain ! this resolve the issue ! 

but i still trying to figure out the issue of tmsprobleurl ! 

thanks for u r  comments !

TMSProbeURL is not a Windows service.  It's tied a web page within IIS, look under Admin Tools > TMS Server Maintenance, there is a TMS Redundancy section where you'll find a web address for the Probe URL.  You need to configure your NLB to probe this URL on all TMS servers every 5 seconds, the result will either be a 200 OK for the active node or 503 Error for the passive node, the NLB will need to send all requests to the active node.

The probe URL also serves as a way for both TMS nodes to keep track of how often it is accessed. If a node stops receiving probe requests to the URL, it will assume that the network link between the NLB and itself is down, and mark its own IIS service as being inactive. If this happens on the active node, it will trigger a failover.

All of the above is covered in the TMS Install Guides when setting up a redundant deployment with a NLB.

I  quote  from TAC engineer 

" That service can not be restarted, it depends of loadbalancer and redundancy configuration.

On the side of TMS, the probeURL service is reliant on the probe from the F5 load balancer.  Since it is not a installed service on the TMS box, with the NLB probes TMS - it will display this as a service to show that the NLB is probing TMS and all is working correctly.  In use - the NLB should always be probing and if ever in TMS that service is not shown - from a TMS perspective it looks like the NLB is not probing the TMS. "

i am still working on it  with  F5 engineer !

i got u here ! even the TAC engineer has the same version of info !

currently i see the service  is up !  NLB is probing the below url  !

https://<TmsServerIp>/tms/public/IsAlive.aspx?guid=4f0995f9-ad8f-4085-a46e-b3b71c37f111

but intermittently , the  NLB is unable to distinguish between the active  and passive tms ,,resulting in  showing  "unable to contact tms " .... the  F5 engineer asked me to edit the TMS  Error page "unable"   to write something like  TMS1  / TMS2  so that NLB monitors this word ...iam working on it!

You need to setup a monitor on the F5 to check the status of that URL and send all requests to the server that responds with 200 OK.  There is an example F5 configuration in the TMS install guides that your F5 admins can go by.