シスコ ビデオ ポータル - テクニカルサポート (コラボレーション)

[Kenichi Ogami]

• はじめに
• Unified CM (CUCM)
• Unity Connection (CUC)
• IM and Presence (IMP)
• Jabber
• Expressway
• Endpoint
• Cisco Meeting Server (CMS)
• Cisco Meeting Application (CMA)
• Cisco Meeting Management (CMM)
• TMS
• Cisco Unified Border Element (CUBE)
• Others
• 参考情報

はじめに

シスコビデオポータル (Cisco Video Portal) には、シスコの製品、資格、事例紹介、イベントなど様々な動画が掲載されています。このドキュメントでは、テクニカルサポートのコラボレーションに関する動画を紹介します。

Unified CM (CUCM)

• Unified Communications Manager - RTMT Trace Collection
• Unified Communications Manager - CLI Trace Collection
• Unified Communications Manager - IP Phone Certificate Verification
• Unified Communications Manager - Database CLI Report
• Unified Communications Manager - UI Simplified Upgrade
• Unified Communications Manager - Reboot Cluster
• Generating CSR and Installing CUCM Tomcat Certificate
• Unified Communications Manager - Packet Capture
• Unified Communications Manager - 7800 and 8800 Problem Report Tool Collection
• Unified Communications Manager - CLI Simplified Upgrade
• Unified Communications Manager - Verifying Cluster Security Mode
• Unified Communications Manager - How to Regenerate TVS Certificate (Self Signed) (リンク切れ)
• Unified Communication Manager - How To Regenerate TOMCAT Certificate (Self Signed)
• Unified Communication Manager - How To Regenerate CAPF Certificate (Self Signed)
• Unified Communication Manager - How To Regenerate CALLMANAGER Certificate(Self Signed)
• Unified Communication Manager - How To Regenerate IPSEC Certificate (Self Signed)
• Unified Communication Manager - How To Perform Basic Database Replication Troubleshooting

Unity Connection (CUC)

• Unity - Collect Logs for Speechview

IM and Presence (IMP)

• Presence - Understanding DB Replication
• Presence - Recover from DB Replication Failure
• Presence - Change the IM Address Scheme
• Presence - Create Multi-Server SAN Certifcates
• Presence - Certificate Management
• Presence - Certificate Overview
• Presence - Collect Logs for Persistent Chat Issues
• Presence - Configure Persistent Chat for Jabber
• Presence - Prepare for a Subscriber Rebuild
• Presence - Obtain a Packet Capture
• Presence - Recover from HA Failover
• Presence - Configure Service Trace Levels
• Presence - Analyze a Core Dump File
• Presence - Collect Logs from the Real-Time Monitoring Tool for IM and Presence
• Presence - Obtain Basic System Information
• Presence - Check Notifications in IM and Presence
• Presence - Properly Reboot a Presence Cluster

Jabber

• Jabber - Performing an IM-Only Screen Share
• Jabber - Create and Manage Persistent Chat Rooms
• Jabber - Configure APNS for iPhone
• Jabber - Collect Logs for Phone Issues
• Jabber - Create a Problem Report
• Obtaining Jabber Desktop Problem Report
• Jabber - How to Clear Cache

Expressway

• Software Upgrade Procedure for VCS and Expressway
• Expressway Virtual Machine Installation
• Backup and Restore Procedure for VCS and Expressway
• Editing TLS Ciphers in Cisco VCS or Cisco Expressway
• Installing Expressway Option Keys
• Resolving Port Conflict Issues for MRA Phone Registrations
• Extracting the Private Key from a Cisco Expressway (リンク切れ)
• Installing a Server Certificate to an Expressway
• Generating CSR for MRA/ Clustered Expressways

Endpoint

• Enabling SpeakerTrack Diagnostics
• How to Perform a Touch 8 Factory Reset
• Registering a Cisco Video Endpoint to CUCM
• Upgrading a Cisco Collaboration Endpoint via TMS
• Upgrading a Cisco Collaboration Endpoint Via CUCM (リンク切れ)
• Upgrading a Cisco Collaboration Endpoint Via the Web Interface (リンク切れ)
• CE Endpoint Diagnostic Logs and Packet Captures

Cisco Meeting Server (CMS)

• How to use the Cisco Meeting Server API
• Upgrading a CMS (Cisco Meeting Server)
• How to backup the configuration of a CMS (Cisco Meeting Server)
• Collecting Packet Captures from a Cisco Meeting Server (CMS)
• Installing License to CMS
• Downloading the CMS Log Bundle

Cisco Meeting Application (CMA)

• Collecting Diagnostic Information from (CMA) Cisco Meeting Application

Cisco Meeting Management (CMM)

• Download log bundle from Cisco Meeting Management (CMM)

TMS

• Collecting TMS Logs and enabling debug logging
• Collecting TMSXE logs and enabling debug logs
• Installing TMSPE on a Windows Server
• Collecting TMSXE Debug Logs in a Clustered Environment
• Installing TMS Licenses
• How to download conference event log from TMS
• Renewing a TMS Web Certificate (リンク切れ)
• Downloading the TMSXE Log Bundle
• Downloading the TMS Diagnostic Log Bundle

Cisco Unified Border Element (CUBE)

• CUBE - How To Enable Sip Media Inactivity Timer on CUBE
• IOS-XE - How To Collect Packet Capture On IOS-XE Router
• CUBE - How To Configure IP Address Trusted List for Toll Fraud Prevention on CUBE

Others

• Obtaining a packet capture using Wireshark

参考情報

• Cisco Video Portal

[Kenichi Ogami]

はじめに

シスコビデオポータル (Cisco Video Portal) には、シスコの製品、資格、事例紹介、イベントなど様々な動画が掲載されています。このドキュメントでは、テクニカルサポートのコラボレーションに関する動画を紹介します。

Unified CM (CUCM)

• Unified Communications Manager - RTMT Trace Collection
• Unified Communications Manager - CLI Trace Collection
• Unified Communications Manager - IP Phone Certificate Verification
• Unified Communications Manager - Database CLI Report
• Unified Communications Manager - UI Simplified Upgrade
• Unified Communications Manager - Reboot Cluster
• Generating CSR and Installing CUCM Tomcat Certificate
• Unified Communications Manager - Packet Capture
• Unified Communications Manager - 7800 and 8800 Problem Report Tool Collection
• Unified Communications Manager - CLI Simplified Upgrade
• Unified Communications Manager - Verifying Cluster Security Mode
• Unified Communications Manager - How to Regenerate TVS Certificate (Self Signed) (リンク切れ)
• Unified Communication Manager - How To Regenerate TOMCAT Certificate (Self Signed)
• Unified Communication Manager - How To Regenerate CAPF Certificate (Self Signed)
• Unified Communication Manager - How To Regenerate CALLMANAGER Certificate(Self Signed)
• Unified Communication Manager - How To Regenerate IPSEC Certificate (Self Signed)
• Unified Communication Manager - How To Perform Basic Database Replication Troubleshooting

Unity Connection (CUC)

• Unity - Collect Logs for Speechview

IM and Presence (IMP)

• Presence - Understanding DB Replication
• Presence - Recover from DB Replication Failure
• Presence - Change the IM Address Scheme
• Presence - Create Multi-Server SAN Certifcates
• Presence - Certificate Management
• Presence - Certificate Overview
• Presence - Collect Logs for Persistent Chat Issues
• Presence - Configure Persistent Chat for Jabber
• Presence - Prepare for a Subscriber Rebuild
• Presence - Obtain a Packet Capture
• Presence - Recover from HA Failover
• Presence - Configure Service Trace Levels
• Presence - Analyze a Core Dump File
• Presence - Collect Logs from the Real-Time Monitoring Tool for IM and Presence
• Presence - Obtain Basic System Information
• Presence - Check Notifications in IM and Presence
• Presence - Properly Reboot a Presence Cluster

Jabber

• Jabber - Performing an IM-Only Screen Share
• Jabber - Create and Manage Persistent Chat Rooms
• Jabber - Configure APNS for iPhone
• Jabber - Collect Logs for Phone Issues
• Jabber - Create a Problem Report
• Obtaining Jabber Desktop Problem Report
• Jabber - How to Clear Cache

Expressway

• Software Upgrade Procedure for VCS and Expressway
• Expressway Virtual Machine Installation
• Backup and Restore Procedure for VCS and Expressway
• Editing TLS Ciphers in Cisco VCS or Cisco Expressway
• Installing Expressway Option Keys
• Resolving Port Conflict Issues for MRA Phone Registrations
• Extracting the Private Key from a Cisco Expressway (リンク切れ)
• Installing a Server Certificate to an Expressway
• Generating CSR for MRA/ Clustered Expressways

Endpoint

• Enabling SpeakerTrack Diagnostics
• How to Perform a Touch 8 Factory Reset
• Registering a Cisco Video Endpoint to CUCM
• Upgrading a Cisco Collaboration Endpoint via TMS
• Upgrading a Cisco Collaboration Endpoint Via CUCM (リンク切れ)
• Upgrading a Cisco Collaboration Endpoint Via the Web Interface (リンク切れ)
• CE Endpoint Diagnostic Logs and Packet Captures

Cisco Meeting Server (CMS)

• How to use the Cisco Meeting Server API
• Upgrading a CMS (Cisco Meeting Server)
• How to backup the configuration of a CMS (Cisco Meeting Server)
• Collecting Packet Captures from a Cisco Meeting Server (CMS)
• Installing License to CMS
• Downloading the CMS Log Bundle

Cisco Meeting Application (CMA)

• Collecting Diagnostic Information from (CMA) Cisco Meeting Application

Cisco Meeting Management (CMM)

• Download log bundle from Cisco Meeting Management (CMM)

TMS

• Collecting TMS Logs and enabling debug logging
• Collecting TMSXE logs and enabling debug logs
• Installing TMSPE on a Windows Server
• Collecting TMSXE Debug Logs in a Clustered Environment
• Installing TMS Licenses
• How to download conference event log from TMS
• Renewing a TMS Web Certificate (リンク切れ)
• Downloading the TMSXE Log Bundle
• Downloading the TMS Diagnostic Log Bundle

Cisco Unified Border Element (CUBE)

• CUBE - How To Enable Sip Media Inactivity Timer on CUBE
• IOS-XE - How To Collect Packet Capture On IOS-XE Router
• CUBE - How To Configure IP Address Trusted List for Toll Fraud Prevention on CUBE

Others

• Obtaining a packet capture using Wireshark

参考情報

• Cisco Video Portal