| 主な問題 |
Cisco Unified Communications Manager (Unified CM) 15SU1 において、Cisco RIS Data Collector が起動せず、[not running] の状態になります。また、コアファイルの生成も確認されています。
admin:utils service list
Requesting service status, please wait...
:
中略
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Cisco RIS Data Collector[STOPPED] Component is not running
admin:utils core active list
Size Date Core File Name
=================================================================
351184 KB 2025-01-20 03:06:44 core.3800613.6.RisDC.1737342404
337716 KB 2025-01-20 03:13:14 core.3832630.6.RisDC.1737342794
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backtrace - CUCM
===================================
#0 0x00007f18b1313a9f in raise () from /usr/lib64/libc.so.6
#1 0x00007f18b12e6e05 in abort () from /usr/lib64/libc.so.6
:
中略
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#12 RisXmlMessage::appendAttribute (this=this@entry=0x7f18753ec490, sAttName_=..., ulAttValue_=ulAttValue_@entry=18446744073709551615) at RisXmlMessage.cpp:292
#13 0x0000555700a6e545 in RisCollectorReply::createRegisteredDeviceReply (this=this@entry=0x7f18753ec490, regFXODeviceCount=<optimized out>, regFXSDeviceCount=0, regT1CASDeviceCount=0, regPRIDeviceCount=0, regMOHDeviceCount=3, regCFBDeviceCount=12, regMTPDeviceCount=12, regXCODEDeviceCount=6, h323GatewayCount=0, h323TrunkCount=0, regPhoneCount=581, expUnregPhoneCount=18446744073709551615, sipTrunkCount=31, regCtiPortCount=0, regCtiRoutePointCount=0, partiallyRegPhoneCount=1, regFailedAttemptsCount=54, regSIPPhoneCount=581, regSCCPPhoneCount=0, nodeName=..., bInternalReply=false) at RisCollectorReply.cpp:536
#14 0x0000555700a7263b in RisCollectorRequest::issueLocalQuery (this=<optimized out>, risDatabase_=<optimized out>) at RisCollectorRequest.cpp:610
#15 0x0000555700a72b5e in RisCollectorRequest::clusterRequest (this=0x7f18753ecd30, risDatabase_=0x7f189800b400, sMessageId_=..., bInternalRequest_=<optimized out>, sXmlMessage_=..., sMessageOriginatorId_=..., sMessageSenderId_=..., uMessageId_=992067, bLocalNodeOnlyRequested=true) at RisCollectorRequest.cpp:248
#16 0x0000555700a72f73 in RisCollectorRequest::process (this=this@entry=0x7f18753ecd30, risDatabase_=risDatabase_@entry=0x7f189800b400, pItemRequestNode_=pItemRequestNode_@entry=0x7f1854036db0, sMessageId_=..., bInternalRequest_=bInternalRequest_@entry=false, sXmlMessage_=..., sMessageOriginatorId_=..., sMessageSenderId_=..., uMessageId_=992067) at RisCollectorRequest.cpp:162
#17 0x0000555700a78f15 in RisDatabase::DeviceRequestHandler (pRisDatabase_=0x7f189800b400) at RisDatabase.cpp:502
#18 0x00007f18b2fe1cb6 in ACE_OS_Thread_Adapter::invoke (this=<optimized out>) at /data/BLD-cm_su1_15-git-d/tpl/repository/open_source/ace/6_4_8-v3/ace/OS_Thread_Adapter.cpp:107
#19 0x00007f18b1c2c1cf in start_thread () from /usr/lib64/libpthread.so.0
#20 0x00007f18b12fedd3 in clone () from /usr/lib64/libc.so.6
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