a basic question about unity

[ciscoforum]

Does unity randomly pickup voice mail port to answer incoming call or use the port in order? It seems there is no pattern.Thanks.

[eschulz]

With the exception of SIP Proxy integrations, Unity picks up on the voice mail port which recieves the call. I.e. if Unity detects an incoming call ringing on port 7 then it will pickup and answer port 7. It is the phone system that decides which voice mail port the call is sent to. Unity has no control over this.

I mention SIP Proxy as an exception because with this the concept of 'ports' is a bit different.

Regards,

Eric

[ciscoforum]

if unity integrate with CCM, is there way CCM can control the ports in sequence? like circular or first available? Thanks

[mmiktus]

As far as I know, CCM will send to the first unused port in sequence from the top-down. MWI, as I understand it is a Bottom up, although I'm a little fuzzy on that.