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Ok, this one is going to get a little complicated, and I hope there is an easy answer:Hurricane Sandy drowned a customers datacenter with 6' of brackish swamp-water. ALthough a good portion of their servers were saved, 75% of the phone system was de...
I've opened a TAC Case regarding this, but I figured posting this one here as well couldn't hurt.Here's the scenario, and note it affects inbound calls from the PSTN via the SIP Gateway to CUCM to the UCCX as well as CUCM phone to phone calls.Called ...
Here's the call-flow.Inbound call to a DID (973624XXXX) received by CUCM.CUCM has a CTI RP with the XXXX extention configured. This CTI RP is set to CFA to Voicemail.UnityCXN receives the call. Matches the CallHandler with the XXXX extention. Thi...
I have followed the directions in the "setting up the Greetings administrator" document. I've read and re-read.I cannot get the directed routing rule to acess the GA. I set the CTI RP in CUCM with the extension I wanted (2350), a...
My first UCCX Application, please be gentle.CCM 8.5.1CCX 8.5.1I offered to do this using Unity Connection and an opened / closed schedule but the customer states their "closed" time, although stated as 5pm, sometimes varries depending on the time of ...
answer:Export users from cucm to csv after the restorebulk delete users from cucmrecreate a BATreimport users with appropriate user to ext mappingreimport users into UCXN once phone associations, primary ext, ext are correct.That is all.
Upgrading from the Base software to SU03 resolved the issue. Delays in processing were "undocumented features" in the code, as per TAC.Sent from Cisco Technical Support iPhone App
Ok,So, officially speaking, CUCM & UCXN treats this as a transfer and so it will place the call on hold to make the connection. You can disable MOH as referenced in other posts here, but the better way to do this is to go through the process of sett...
CUCM > CTI RP > CF ALL to UCXN.UCXN> Call Handler (MainNumTOD_Routing) > Checks Schedule: Standard: Blank Greeting, Send to CH "TxToReception" "TxToReception" Transfer Settings, dial EXT, release to switch, do not play "wait while I tra...
