Ok, this one is going to get a little complicated, and I hope there is an easy answer:Hurricane Sandy drowned a customers datacenter with 6' of brackish swamp-water.  ALthough a good portion of their servers were saved, 75% of the phone system was de...

I've opened a TAC Case regarding this, but I figured posting this one here as well couldn't hurt.Here's the scenario, and note it affects inbound calls from the PSTN via the SIP Gateway to CUCM to the UCCX as well as CUCM phone to phone calls.Called ...

Here's the call-flow.Inbound call to a DID (973624XXXX) received by CUCM.CUCM  has a CTI RP with the XXXX extention configured.  This CTI RP is set to CFA to Voicemail.UnityCXN receives the call.  Matches the CallHandler with the XXXX extention.  Thi...

                   I have followed the directions in the "setting up the Greetings administrator" document.  I've read and re-read.I cannot get the directed routing rule to acess the GA.  I set the CTI RP in CUCM with the extension I wanted (2350), a...