Adjusting time between calls for agent in UCCX

[Wayne Ficklin]

I'm not sure if my title of this case was cryptic enough...

Basically after an agent ends a call, they'd like to have at least 45 seconds after the call before they're placed back in the queue of available agents.  How would this be done?

Thanks for any help,

wf

[Wayne Ficklin]

In setting up the CSQ, there is a "Wrapup Time" option that, once enabled, offers you an amount of seconds between 0 and 7200 before the agent goes back into the queue.  I should've just kept looking before I asked.

[Chris Deren]

You also need to adjust "Automatic Work" setting.

Chris