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Agent select hunt group

Roberto.Nobile
Level 1
Level 1

A simlpy question.

 

In call manager express, an agent is able to logout from only one ephone hunt Group?

 

For example.

An agent is member of three Group. The agent can select to login into two of three Group?

 

I read that exist a softkey HLog? Is possible to use this?

 

Thanks very much.

3 Replies 3

Jens Lentfoehr
Level 1
Level 1

No. It's just possible to log into all or none of the hunt-groups with the HLog softkey.

 

is it possibile with third-party software?

 

tnx 

I'm not aware of a solution. Especially since you're asking for Express version of CUCM. 

Maybe you have to take a look on contact center solutions. But this will be also difficult since all products I know are concentrating on CUCM in newer versions.