AMC technology software cti integration with CCM

[alanhow2007]

   Hi,

   Would like to know the following,

   1) Have an agent when call local calls and mobile numbers from a Cisco ip phone, able to get through but if uses the AMC technology software unable to get through the numbers

   2) Have another agent when call local calls and mobile numbers from a Cisco ip phone able to get through but uses the AMC technology software only able to get through by the area code with the number.

   3) Can confirmed that calling search space are working fine

    4) Any documenation in Cisco or AMC on troubleshooting issues ?

Thanks

Alan                   

[ravela.praveen]

Dear Alan,

Based on your above request it seems like you are using TAPI Integration, if not, Please do specify the CTI Integration configured in AMC Technology software.

In case of TAPI integration you should be able to find the log "CTITAPIModule.log" on AMC Technology MCIS Server Box that would provide the detailed TAPI messages, with the exact number dialed and the error messages if any. This should be a good starting point for trouble shooting.

Praveen.