Attendant causing issues with CCX Queues

[walenskit0360]

Running Cisco Unified Attendant Console v.11  on CUCM v.11 integrated with CCX v.11

We have 1 agent dedicated to transferring calls for a clinic. That agent just starting using CUAC yesterday. It is set up successfully to control the phone, can see the directory, and can see the BLF and Presence Statuses.

When the agent uses Attendant to transfer a call to other agents however, we are seeing dropped calls, an increase in calls in queue but no agent phones ringing (phantom callers?), and agent statuses getting stuck and not being able to be changed.

Could this issue be a coincidence (may just need to reboot CCX engines) or is there a bug with this feature integration?

[Chris Deren]

Is the operator transferring the calls to CCX queue trigger or direct agent extensions?

If direct agent extensions which are ACD extensions that is not recommend and agents should have dedicated ACD lines for calls arriving from queues only.

If this however is the setup you have one thing to check is that the partition of the DNs is assigned to the CUAC CTI ports CSS.