Attendant Console Blind Transfer issue

[heathrw]

Hi,

my Cisco Unified Enterprise Attendant Console  operator receives a call from an internal phone but when I attempt to transfer to another internal extension it rings on a CTI port and not the destination phone, full consult works ok.

The CTI Ports are in their on region with G711/G722 and no video enabled and I have used the DNA and phone.exe to check permissions are ok.

Thanks

[yosman]

I resolve my blind transfer issue by going to option preference advance and change forward all call to no call.

cheers!!!!

[Tshepo]

Hi,

You may want to look at your CTI Ports Locations and device pool as well, ensure that they are in the right DP and L which your phones are in.

[shingichimbiri]

Thank you Tshepo, that resolved my problem.

[ChristopheM]

Hello all,

I encounter the same problem with CUEAC => from pstn call to operator, after blind transfer, just a notification to the final internal phone and no call.

The blind transfer works from internal phone to operator to final internal phone.

Unfortunately I don't see the key in regedit : Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Arc Solutions\Call Connect\Operator\Preferences\Default

Do I create this key? But there isn't path arc solutions...