Attendent Console won't pickup calls

[johndgore]

We are on Version 8.0.0.535.   We began to experience issues today with the console not answering calls when the operator clicks on them.  We've tried to right click/answer as well.  I've not been able to recreate the issue.  It appears to happen at random.  We are logging call volumes and type to attempt to pin down the issue.  Any ideas?

Thanks,

John 

[shquresh]

Hi John,

This problem can be seen due to the multiple issue but most commonly it has been notice when you have codec mismatch or any share line appearence since CTI ports and CTI route point has to be the uniquie DN's and also CUxAC only support G711 due to the tsp limitation..

Verify if it is happening only with the internal call or external calls..If the problem reoccur try to capture the following detail logs to find the root cause of the issue..

Call manager trace

CTI manager traces

TSP traces

Make sure to note the calling party and call party number and the operator extension..

I hope this help

Thanks

Shahrukh Qureshi