Auto Atendent Custom Script

[cemerlino]

Hello,

My company is using the auto atendent with a dial by neam directory with the parameter of 'last name'

I would like to change the parameter to be souly the first name and possibly complete the user name of whomever the client is trying to reach.

The last name directiry is not working well with any of our clients and is very bad for business.  I appreciate the help.

Cole Johnson

Bronder Technical Services

724-306-1600

[keglass]

Charles,

This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.

We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.

We hope to hear from you again.

Kelli Glass

Moderator for the Cisco Collaboration Community

[gomganes]

Hi Cole,

You can search directory by ‘Last name followed by first name’ or ‘First name followed by last name’.

If you want it to be ‘First name followed by last name’. You can make use of Editor Express or attribute ‘Name Search Order’ of ‘Dial-by-Name’ in custom script.

Refer url http://docwiki.cisco.com/wiki/Cisco_Unity_Express_--_Custom_Script_Editor_FAQs and http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/administrator/GUI/edit_exp.html.

Hope that helps.

Thanks,

Gomahthy

From: community(mailer list)

Sent: Thursday, June 21, 2012 3:03 AM

To: Gomahthy Ganesan -X (gomganes - WIPRO at Cisco)

Subject: - Auto Atendent Custom Script

Cisco Communities<https://communities.cisco.com/index.jspa>

Auto Atendent Custom Script

created by Charles Merlino<https://communities.cisco.com/people/cemerlino> in Unified Communications - View the full discussion<https://communities.cisco.com/message/97691#97691>