Auto attendant

[Ness]

We configured auto attendant.

When i dial on office main number, It is asking to press 0, when i press 0, as soon as press 0 after one ring call is disconnecting, What could be the reason?.

[Georgios Fotiadis · Accepted solution]

Which platform exactly did you use for AA implementation? CUC, CUE or maybe UCCX?

[Ness]

Hi Georgios,

Thanks for your response,

We configured auto attendant on CUC.

[Georgios Fotiadis]

So, where does option '0' forwards to? Internal DN? Is the user of that internal DN also defined at CUC?

[Ness]

Hi Georgios

It is forwarding to internal DN, Yes the that internal DN defined in CUC.

[Georgios Fotiadis]

Does the CSS at the VM ports on CUCM contain the partition of the extension that you are trying to reach?

[Georgios Fotiadis]

Ness, marking this thread as resolved by that answer, can be misleading for other community members.