07-21-2015 12:55 PM - edited 03-19-2019 09:51 AM
Can someone please direct me to the proper UCCX tables needed to answer the following question? I need to determine out how many callers had to wait longer than the average wait time for each queue. Thanks!
07-21-2015 01:17 PM
I would manually calculate the metric from the ContactQueueDetail table.
07-30-2015 01:49 PM
Thank you!
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