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Bug in Cisco Jabber - CFA loop prevention not working

astrakid
Beginner
Beginner

Hi all,

 

we encountered the following behaviour, which I need to know if it is a bug or a misconfiguration:

Cisco offers a CFA loop prevention, which is working totally fine when testing on hardphones.

In  Jabber it is working as well, if we use it as Softphone on a physical station (laptop or whatever).

 

But in two scenarios we detected CFA loop detection not to be active:

1. using jabber as CTI-client

2. using jabber as softphone in a citrix environment

 

In both scenarios CFA is getting activated, although a loop is built.

We are using Cisco CUCM 11.5.1.12900-21

 

kind regards,

andre

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