Unified Communications Infrastructure

Please help. I am having issue with ringback tone with Call Redirect step in UCCX script from mobile. This works fine when I call from Extension registered to CUCM,    

Hi All,I have a question in relation to CUCM 9.1.2 and LDAP syncronised users.  Today I have a cluster that is syncronised with LDAP for account creating for Extension Mobility users and also access to the ccmadmin and ucmuser pages. This is currentl...

I have an ISR which is configured as call-manager-fallback, but I would like the dn not to assign them in automatic, in a router 3745 there was the max-dn 10 reserved 2 command and with that I was allowed to configure the dn.Does anyone know if in IS...

hi all  I’m trying to upgrade from call manager 4.2 to 11.5 with quantity 250 total and operating the following models (7912,7911,7962,7960) I need to check if I can go through the SKU upgrade through UC-8.X-OR-EARLIER and total UPG-6K-ENH (qty 250) ...

My company fax sometimes can not be called (the fax doesn't give fax sound when called). I check in VG, its port is up, i check in CUCM, it has ip address. The CUCM connected to the PSTN via Voice Gateway. How to check the connection in PSTN side? Be...

Hi Guys, Looks like my call handler is ignoring active schedule settings, user reported the issue after I restarted CUC cluster. I have CTI RP pointed to a call handler, in which transfer rules are set to send calls to 'Greetings'. Active schedule is...

I have a 3 node cluster with roughly a 100 7841s (SIP) deployed w/ 2 nodes running the CUCM service and TFTP.  95% of the phones have CUCM1 as their primary subscriber w/ CUCM2 as a secondary in the CM group.  The other 5% have the reverse server ass...

Hi, we're running CUCM 11.0 and have the CUCM Service Parameter "Always Display Original Dialed Number" set to "False" (meaning that if someone calls an internal extension and the call is being forwarded, the forwarded number will appear on the ori...

Hi everyone   our Problem is that quality management is recording for all agents but when I play voice record  i can hear the agent voice but no  customer voice untill after a minute the voice of customer appear and become normal. the records that le...

Hello,   in order to improve the APNS with jabber on Apple devices, we have upgraded our CUCM from CUCM 11.5 SU2 to SU5. As recommanded in the documentations, if you are upgrading from the 11.5(1)SU2 release and you had Push Notifications enabled in ...

Hello,   we are currently building an UC environment (CUCM version 12.0.1.22900-11) for a project of a customer.   So far, we were able to connect the UCM to our LDAP with a working sync. We use filters to check for the group membership of the users ...