CAD login error: UNABLE TO DOWNLOAD FILE. COULD NOT OPEN REQUEST

[fayiz husain]

Hi,

One of the call agent unable to login to CAD. When the user credentials are given, it's showing:

'ERROR: UNABLE TO DOWNLOAD FILE. COULD NOT OPEN REQUEST'

Any help will be appreciated.

Thanks in advance

[Venkatesh Perumal]

Hi,

Try disabling the proxy and let me know the version of UCCX.

Regards,

Venkatesh.

[Nizam.Ahmed]

The version of UCCX is 8.5