04-10-2008 04:01 AM - edited 03-18-2019 08:45 PM
I need to find a way to enable callers to 0 out of the Greeting message and then have a number called, then if that number does not pickup the next number is called and so forth until we are at the end of an escalation list.
I can 0 out and send to one number but then that numbers line settings takes over.
Any ideas?
04-10-2008 09:04 AM
have you tried sending the 0-out to a hunt pilot that's associated to a line group of the phones you want to ring??
or to a pilot point if using AC?
HTH
javalenc
if this helps, please rate
04-10-2008 11:44 AM
I thought hunt lists were only for Unity? I have defined a Hunt List and Group and Pilot but the status of the List always shows Not Found.
I have the Pilot number defined as the number to call in Unity on the 0 input and still the Hunt Pilot does not register.
04-10-2008 11:56 AM
reset the hunt list a couple of times, that usually makes it register
HTH
javalenc
if this helps, please rate
04-10-2008 12:44 PM
A thing of Beauty - Thanks for your suggestion and help.
04-11-2008 04:45 AM
Hey Jaime,
Nice thinking on this one :) I was trying to wrap my head around this for a bit and you nailed it! 5 points from this end.
Take care,
Rob
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