01-06-2012 04:28 AM - last edited on 03-25-2019 09:44 PM by ciscomoderator
Currently running Unity 7.02, I'm trying to configure a CH to transfer callers to an extension not associated with VM. I've configured the Transfer incoming calls to a phone to (Yes, ring this extension) when pushing the number associated with CH the response comes back with Example Administrator but doesn't connect to the number. Not sure why this is working, any input would be greatly appreciated.
Thanks Jim
01-06-2012 05:42 AM
Hi Jim,
It looks like the same issue as in this thread
https://supportforums.cisco.com/message/3004221#3004221
Cheers!
Rob
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01-06-2012 05:54 AM
Thanks Rob for the link, that’s what I’ve tried to do – but getting the same EA not available.
Jim
01-06-2012 05:59 AM
Hi Jim,
Did you follow the steps listed by Tommer and Mr. Lindborg in regards
to creating a second Call handler and adjusting the Transfer restriction
tables?
Maybe you could describe the call flow (with numbers) so we can try to
help troubleshoot.
Cheers!
Rob
01-06-2012 06:19 AM
Calling dials into a main menu – listen to all the press options – the select an option that doesn’t have a VM attached to it. For ease 1234, I’ve created a CH to allow 1234 to be accessed. Going into main menu (caller Input) selecting option 1, assign CH to 1234, save, then click on the CH to go to 1234’s CH. Then go to call transfer and select Yes, ring this extension (1234). Make a test call – sorry EA is not available enter your ID followed by pound.
01-06-2012 06:49 AM
An under the caller input what do you have????
Attempt transfer??? or send to greeting???
Should be the first one if you expect to ring a phone.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
01-06-2012 06:50 AM
Attempt Transfer
01-06-2012 06:58 AM
01-06-2012 07:02 AM
By any chance isn't the alternate greeting enabled on that 2357 call handler??
Or any other that's not the std greeting??
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
01-06-2012 07:06 AM
I tried using all the options, but it’s currently on standard greeting – I see no reason why this doesn’t work.
Jim
01-06-2012 08:58 AM
01-06-2012 09:16 AM
Rob, thanks for all the time and effort you’re putting into this – that’s exactly my problem – but the workaround still didn’t fix my problem. I’m going to TAC in now to see if there’s and ES my version (8.6) of software to fix this .
Jim
01-06-2012 09:20 AM
Hi Jim,
You are most welcome
Please let us know the outcome here.
Cheers!
Rob
01-08-2012 10:46 AM
Thanks to all for the input - the solution was way to simple - whent Java mentioned to check the ALT transfer I did, the problem was just that the ALT transfer was enabled - which over ruled the rest of the options - when I disabled it on all the CH they started working. Once again thanks. Leason learned check ALT Xfer first.
Happy New Year to all.
JIm
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