Call Holding "Always Hold" option

[astectelecom]

unity 315 tsp 6.02b ccm 3.2x exchange 2000 off box

we have call holding set up on a site which does not want the caller to have the option to leave a message so i set up unity to "always hold" however, unity plays a prompt: Press 1 to hold 2 to leave a message, the problem is that callers who do not press an option get chucked back to the opening greeting and lose their place in the queue. The customer does not want to give an option to leave a message. Is there anything I can do? and just for my info, What is the difference between the "always hold" and "ask caller" options? as the "always hold" still makes the caller enter a digit.

thanks very much

jim

[lindborg]

Unity is always going to ask the user to enter a digit to stay on hold after the first hold music cycle and for each cycle after that - holding calls on Unity is designed for smaller systems that don't have phone swtiches capable of holding, but it'll chew through voice ports in a hurry if you have too many folks camped out on hold.

The difference between "always hold" vs. "ask caller" is the initial entry into the queue - with the "ask caller" they are not added to the hold queue at all unless they enter "1" when asked to hold - the "always hold" option dumps them in the hold queue without asking - they are asked to remain on hold or bail out at the end of the first music (if there's more than 1 person on hold) or transfer cycle.