Call Manager Licenses

[rahman001]

Hi everybody,

we bought a 500 DLU licenses on our call manager server. After upgrading our call manger from version 5.1 to 8.5, we discovered that the unit license report has a shortfall of 500units license.

Subsequently, we enquired from Cisco why we have such reduction in the total license report on our call manager. Cisco made us to understand that 500 units of licenses uploaded on our call manager were temporary device licenses which are not transferrable to the new platform.

please how can you help in this regards.

br

sam

[Amer rajai Sha'er]

Listen,

Since this is a licenseing problem, i don't think that anyone can help with this, however

what i suggest to you is first to talk to your cisco account manager seeking for help , and get a approval from the CUCM solution manager to get a new license , open a licenseing ticket and copy the account manager CC and ask the licenseing team to generate for you a new license based on the original SO# (500 DLU's) and you will also need the SO# for the CUCM upgrade, my guess this is your only solution.

Amer