Call Manager Phone Services to Personal Address Book

[Dan Rufer]

Cisco Forum:

I'm trying to configure Call Manager (8.6.2.x) for Phone Services so that we can use the IP Phone's Service button to access the Personal Address Book & Fast Dials.  While I have the option (Test PAB-Fast Dial) appearing when the Services button is selected, the process ends with the bottom screen shot showing "Error in Authentication."

By using the Directories button then selecting the Personal Address Book, I can successfully log into the application.

What am I missing?  Below is the current URL being used.

Thank you.

Dan

http://10.2.5.234:8080/ccmpd/login.do?name=#DEVICENAME#&service=pab

[Dan Rufer]

By changing the URL, I got this feature to work.

Using this application requires the end user to enter and ID & PW.  Does access to the Personal Address Book always require authentication?  Does an option exist to not have users authenticate to gain access to the PAB?

Thanks.

Dan

[Dan Rufer]

Nelson:

The URL that is working for us is: 

http://10.2.5.234:8080/ccmpd/pdCheckLogin.do?name=#DEVICENAME#&service=pab

then use your own IP address for the Call Manager node.

Our Call Manager configuration is shown below.

To access the feature, we hit the Services Button, are prompted with a Personal Address Book option, select it, then are promoted for a UserID/PIN (shown further below), at which point I enter my LDAP ID and a PIN.  The PIN is created in Call Manager under User Management ==> End User ==> PIN.

Good luck with your process.

Dan

[UCguy42]

Thank you, it worked. It was quite odd because I got it to work with another URL on my 9971, but was struggling with the 79XX phones.

[Dan Rufer]

Good job on getting it working.  Cisco stuff will keep us employed for life as their seem to be so many iterations on how things function.  I hope all is well with you. 

[snadimin]

Hello,

In 9.x CUCM version: with http://10.2.5.234:8080/ccmpd/pdCheckLogin.do?name=#DEVICENAME#&service=pab both Personal Address Book and Fast Dial is showing..but in 7.x only Personal Address book is showing.

Is there a way to have a only Personal Address Book in 9.X cucm.

Thanks,

Shrikant